Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CrateOS platform and related services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" refers to that organization.

CrateOS provides an AI software platform that integrates with warehouse management systems (WMS) and other enterprise systems to automate workflows and surface proactive recommendations. The Service is software-as-a-service and does not include any physical product or delivery of goods.

The Service is intended for business and professional use. You must be at least 16 years old to use the Service. If you are under 18, you may use the Service only with the involvement of a parent or legal guardian.

You may sign in using supported identity providers such as Google or Microsoft. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

To operate the Service, you may connect third-party services (such as Google, Microsoft, or Slack) and authorize access to data like email, files, folders, and workflow records ("Customer Data"). You retain all rights to Customer Data. You grant CrateOS a limited license to access, process, and use Customer Data solely to provide and maintain the Service and to perform workflow automation as directed by you.

You are responsible for ensuring you have all rights, permissions, and consents needed to connect third-party services and provide Customer Data to CrateOS.

You agree not to misuse the Service. You will not attempt to access or use the Service in a way that violates applicable law or third-party rights, interferes with security or availability, or attempts to reverse engineer or circumvent the Service.

• No illegal, harmful, or abusive activity.
• No unauthorized access to systems or data.
• No interference with service availability or performance.
• No use of the Service to develop competing products based on our confidential features or trade secrets.

The Service integrates with third-party services. Your use of those services is governed by their terms and policies. CrateOS is not responsible for third-party services, including their data handling, availability, or security practices.

The Service provides automated suggestions, alerts, and workflow actions based on the data you connect. Outputs are generated from data inputs and may be incomplete or inaccurate. You are responsible for evaluating outputs before relying on them in operational decisions.

We implement reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. No system is perfectly secure, and you acknowledge and accept that risk.

We may offer paid plans or premium features in the future. If you subscribe to a paid plan, you agree to pay the fees and taxes described at the time of purchase. Payments are expected to be processed by third-party payment processors such as Stripe, subject to their terms.

CrateOS and its licensors own all rights, title, and interest in and to the Service, including software, design, and documentation. Except for the limited rights granted in these Terms, no rights are granted to you.

If you provide feedback or suggestions, you grant CrateOS a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate that feedback without compensation to you.

We may suspend or terminate access to the Service if you violate these Terms, if required by law, or to protect the Service and its users. You may stop using the Service at any time.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, CrateOS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, CrateOS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from or related to the Service.

To the maximum extent permitted by law, CrateOS's total liability for any claim relating to the Service will not exceed the amount paid by you to CrateOS for the Service in the 12 months preceding the claim, or $100 if no fees were paid.

You agree to indemnify and hold harmless CrateOS, its affiliates, and their officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the date and, if required, by additional notice through the Service.

If you have questions about these Terms, contact us at hello@crateos.ai or support@crateos.ai.