Privacy Policy

This Privacy Policy explains how CrateOS collects, uses, and shares information when you use our AI platform and related services (the "Service"). It also describes your rights and choices.

We collect information you provide directly and information collected automatically through your use of the Service.

• Account and authentication data: name, email address, and OAuth identifiers from Google or Microsoft login.
• Connected service data: emails, files, folders, calendars, messages, and other records from connected productivity tools that you authorize the Service to access.
• Usage data: log data, timestamps, workflow activity, and feature usage metrics.
• Device and browser data: IP address, browser type, and basic device information.
• Cookies and local storage for authentication and session management.

We use information to provide, secure, and improve the Service, including to authenticate users, automate workflows, and maintain service reliability.

• Operate and maintain the Service and its integrations.
• Authenticate users and manage access controls.
• Perform workflow automation at your direction.
• Monitor and improve performance, reliability, and security.
• Analyze usage on our marketing site using Google Analytics.
• Prepare for billing and subscription management for premium features.
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information. We share information only as needed to operate the Service.

• Service providers that help us host, operate, or secure the Service.
• Third-party connectors you authorize (such as Google, Microsoft, or Slack), which process data under their own terms.
• Payment processors (such as Stripe) if you subscribe to paid services.
• Legal or compliance disclosures when required by law or to protect rights and safety.

We use cookies and similar technologies to keep you signed in and to maintain session security. We do not use advertising trackers inside the Service.

We use Google Analytics on our public landing page to understand traffic and improve marketing performance. You can control cookies through your browser settings.

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Self-service deletion and data export tools are on our roadmap. In the meantime, you may contact us to request access or deletion, and we will respond as required by law.

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

CrateOS is based in the United States. If you access the Service from outside the United States, you understand that your information may be processed in the United States and other locations where our service providers operate.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and correct certain personal information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.

To exercise your rights, contact us through the CrateOS contact form or support channel. We may need to verify your request.

The Service is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by updating the date and, if required, by additional notice through the Service.

If you have questions about this Privacy Policy, contact us at hello@crateos.ai or support@crateos.ai.