On April 28, AWS released Amazon Connect Decisions. The suite combines 25 supply chain agents into one product — branded "teammates" that handle forecasting, disruption response, and exception triage. AWS built the models on Amazon's own retail operations across more than 400 million SKUs.
For operators already running production WMS and ERP, this is a familiar trade-off in a new wrapper. A packaged suite from a hyperscaler installs quickly and reduces the engineering bill on day one. The longer-term cost is less obvious. Over months, more of the daily operating motion ends up sitting inside one vendor's roadmap, including pieces that used to be owned and tunable. Which side of that trade is right depends on how much of the operating layer the company wants to keep.